As stated before Backy LLC does not change servers for free clients. We provide the server that you are on if you wish to be relocated you will be required to purchase a paid hosting upgrade. You have paid nothing for the service not even with ads. As a result I am sorry however there is nothing wrong with the server its an issue on your end with your ISP and as a result you will have to move to a paid hosting package to get the account migrated to a different server.
CEO/Owner Backy LLC